The luxus label for watches Hublot presents their new concept of online shopping: the Digital Boutique is offering personalized customer service from New York’s fifth avenue directly to your home!
The luxus label for watches Hublot presents their new concept of online shopping: the Digital Boutique is offering personalized customer service from New York’s fifth avenue directly to your home!
The purchase of a high-quality watch is an emotional process and the relationship between customer and sales advisor is based on availability, flexibility and trust.
That is why the brand is offering a virtual experience without the lack of service and human connection.
Through the Hublot Digital Boutique, the bold technical and aesthetic prowess of Hublot will reach anyone who desires a personal Hublot shopping service.
The technologically advanced solution enables Hublot staff to demo products and features in detail and real-time, directly to their passionate clients.
By using existing video call services like Skype and Facetime we have made it easy for any Hublot customer to connect with the service. But the content in the call is much richer than anyone could expect.
Via FaceTime or Skype the desired product will be presented live.
In the following, the client can take all the time he needs to decide about he purchase and confirm with a simple click.
To finalize the purchase, the Boutique will contact the client again.
Through an advanced bespoke hardware and software set-up at the Hublot boutique, the customer will enjoy rich demonstrations of products, videos, interactive 3D, as well as other significant features which will help staff explain the advanced technology and precise craftsmanship behind every Hublot timepiece.
The Hublot staff member can choose from a wide range of tools, cameras, and angles to help showcase the watch during the call.
For the customer, everything works just as a regular video call – except that the experience offers a richer experience than any other online sales platform.
Hublot Digital Boutique sets a new standard for customer service in luxury retail and reinforces the Hublot promise to go out of their way to meet the high expectations of the client.
