How it works?

Membership at Oceane Istanbul is free.

Oceane Istanbul does not keep stock of the products listed on the platform.

The shopping process starts on order.

Shipment from the brands which do not ship products outside of the USA / England offered on the Oceane Istanbul platform are delivered directly to your door by solving the tedious uncertainties such as customs clearance and taxes.

You can reach the unique products listed on the platform with two different options.

If you wish, you can reach the original brand’s website with a single click on the Platform, complete your shopping, have your order sent to Oceane Istanbul USA as a shipping address within the USA free of charge, and manage and deliver other costs (all shipping, customs clearance, taxation) from there to your door.

In the other option, you can do your shopping directly by adding it to your cart through Oceane Istanbul. Oceane Istanbul delivers to your door with all costs included.

Oceane Istanbul becomes your solution partner that you can trust to make the whole process predictable, transparent and hassle-free.

Examine the shopping and shipping models related to the requested products in more detail.

You can always reach us for any questions you may have.

In all shopping and shipping models, the shipping and customs clearance times, taxes and transfer amounts of the products vary according to the options requested during the process. Please consult for current costs during your shopping.

Our goal and aim is to deliver your order to you as soon as possible without any problems.

All payments specified in the Shopping Models are made as cash payment.

In this option, you make the purchase of the product from the original brand site to which you will be automatically directed through our platform.

From the brand to your door, all shipping, customs clearance and taxation processes can be difficult and open to many unforeseen surprises and problems.

Oceane Istanbul becomes your solution partner which you can trust to make the whole process predictable, transparent and hassle-free.

Most of the brands in the Oceane Istanbul platform do not ship outside the USA/UK.

All these problems are solved for you through Oceane Istanbul.

How does this option work?

Make your choice from the products offered in the world of Oceane Istanbul..

Click if you accept the amount specified in the customs, tax and transfer box for all costs from the brand of the product you selected to your door.

Click the How It Works box to indicate that you have read, understood and accepted all shipping, customs clearance and taxation service processes in Oceane Istanbul.

Click the buy from original site button on the product you selected.

Complete your shopping by making the product payment through the brand  site you will be directed to.

In order for us to follow the shipment and other processes between the brand and the Oceane Istanbul USA address on your behalf,

In the Shipping/Shipping address field:

Log in as Oceane Istanbul , Shipzip 50 Colfax Avenue, Clifton , NJ 07013 ,STE HK91679 United States.

And Make Sure…
Please share your order information and contact information at explore@oceaneistanbul.com so that we can track your order for you efficiently and smoothly .

When your package reaches Oceane Istanbul USA address from the brand, an e-mail will be sent to you.

If there is any damage other than the package during the shipment of your order from the brand to the Oceane Istanbul USA address, this will be reported to you with a photograph and returned to the brand with your approval.

Returned order shipping information will be shared with you via e-mail.

With this information, you can request a refund of your purchase price from the brand. The brand purchase price refund is not Oceane Istanbul’s responsibility.

When your package reaches Oceane Istanbul USA address undamaged, a payment link will be sent to your registered e-mail address for the customs, tax and transfer amount you have previously accepted at the product selection stage.

After you make your payment to Oceane Istanbul, your package will be delivered to your final destination address in Turkey.

Returns are not accepted after you receive your package undamaged.

You can follow the order shipment processes through us and you can always conmunicate with us.

After your order arrives at the Oceane Istanbul USA address from the brand you have purchased from, we kindly request you to make the shipping, customs and tax payments within  maximum of 48 hours. Packages exceeding 48 hours will be charged for the daily storage fee.

From the brand to your door, all shipping, customs clearance and taxation processes can be difficult and open to many unforeseen surprises and problems.

Oceane Istanbul becomes your solution partner that you can trust to make the whole process predictable, transparent and hassle-free.

Most of the brands in the Oceane Istanbul Platform do not ship outside the USA/UK.

All these problems are solved for you through Oceane Istanbul.

How Does This Option Work?

The products offered on the platform; Oceane Istanbul makes purchases on your behalf and delivers to your door, including all costs.

Click on the product image of your choice.

Click if you accept the amount specified in the customs, tax and transfer box for all costs from the brand of the product you selected to your door.

Click the How It Works box indicating that you have read, understood and accepted all shipping, customs clearance and taxation service processes of Oceane Istanbul

Complete your shopping from the add to cart option.

Your order will be delivered to your door with all costs included.

Returns of the products are not accepted after they reach the final destination in Turkey.

You can follow the product shipment processes through us or you can always communicate with us.

When your orders reach Oceane Istanbul USA address, if there is any damage other than the package, this will be reported to you with a photo and it will be returned to the brand with your approval.

Damaged Package Vector Images (over 910)

If there is a return shipping fee, you will be charged for the return shipping fee.

Please make sure that you write your Oceane Istanbul USA address (Shipzip, 50 Colfax Avenue, Clifton , NJ 07013 ,STE HK91679 United States) correctly in the shipping address section of the website where you will shop.

If the address is misspelled, first ask for support from the Oceane Istanbul platform.

Then, immediately inform the site where you shop. We can call the site you are have them take control of the situation.

But in general, we can state that in this case, there is a 50% chance that your cargo will reach us. While many shopping sites do not change the address of the package that has been sent, even if some try to update the address, the shipping companies may send the package back to the seller without accepting this.

In some cases, the shopping site and the cargo company work in agreement and approve the change.

Volumetric weight is the weight obtained by multiplying the width, height and height measurements of your package and dividing by 139. 
When the actual weight of your package and its volumetric weight differ, you will be charged based on the larger weight.
If your package received at the Oceane Istanbul USA address with any significant damage detected outside the package, it will be 
sent back to the seller with your consent and you will be informed about this.
Chemicals, weapons and weapon parts, explosives, cash, 
antiques, old money, foreign currency, checks, 
promissory notes, jewelry and medicines are not allowed through 
fast shipments which require custom clearance.

While shopping from brands, you should pay attention to some important points.

First of all, when entering your credit card information, please write your statement address where your credit card is defined in the Billing Address section.

In the Shipping Address section, enter your Oceane Istanbul USA address that we assigned to you in the previous sections.

Some companies may want to get approval by contacting you because they are more careful and cautious with non-US cards.

Therefore, check your e-mail address after shopping. They may also ask for your bank’s phone number to get approval from your bank.

Product returns can only be made at Oceane Istanbul USA address.
Returns are not accepted after the product arrives in Turkey.

You can follow all the stages of your orders after they reach Oceane Istanbul USA address with us.

As soon as your order reaches the Oceane Istanbul USA address from the brand, an e-mail will be sent to you informing you about the status of your package.

After your package arrives at Oceane Istanbul in good condition, we will be sharing with you all the shipping and customs clearance stages up to your door.